The Post I Never Thought I’d Write

June 4, 2008 | Filed in: Go Fly a Kite, Need to Know

If you’ve been reading me for any length of time, you are probably aware of my extreme irritation with my cable provider, Comcast. (Update: Coming soon!)

You’re also probably aware that when I’m pissed off at something, I write about it here. Bad realtor? I’ll talk smack about you. (Update: that realtor may be losing her license for falsifying documents! Keep your fingers crossed. Evil wench.)

You don’t have the courtesy to wave at me? You and your crappy attitude are going on the blog. (Update: She has NEVER ridden her bike past my house again…do you think she’s read my blog!?)

Those rat bastards ADT refusing to help me? I got my revenge via blog. (Update: I get lots of creepy google hits from people researching how to hack into home security systems.)

You are an idiot Walgreens worker who is unable to charge me correctly for a prescription that took HOURS upon HOURS to fill? Blogged! Boo-yah! (Update: None.)

Very seldom do I have a chance to tell you a story of redemeption. And this is a story that I utterly CANNOT believe I’m telling you. Please sit down if you’re not already seated.

Are you ready?

Okay.

Comcast had to come out to my house yesterday to fix my broken Internet connection and fuzzy channel problem. They were scheduled to come between 1 and 5, or in other words between 1 and NEVER. However, that wasn’t the case this time.

They called around 10:30 and asked if they could come early. EARLY. YLRAE. early. EAR-LY! A most polite gentleman showed up and assessed the problem, very concerned for my well being and the well being of my Internet connection. After about an hour, he realized that our line had been nicked when we had some landscaping work done.

We should have been charged for the new line he had to run (which by the way, he could have just repaired, but he thought it would be BETTER to just run a NEW line.)

He didn’t charge us a dime.

So did you get that? Comcast was early. They were polite. AND! They didn’t charge us for the line repair.

Feel free to lie down and place a cold compress on your head while you recover from the shock. (Update: Tate has informed me that just because the nice cable man didn’t charge me, doesn’t mean we won’t be getting a bill. Crap. I didn’t think of that.)

Please go buy a lottery ticket tomorrow (does a good luck streak last that long?) so that you can win big and share with all of us. I’m otherwise speechless, and event almost as rare as what you described.

(ooh, a bill… now that? would totally suck and ruin the whole good luck streak vibe thingy)

Maggie’s Mind’s last blog post..Queen for a Day

(*runs off to check snopes to be sure this post isnt an urban myth that somewhere in some land there are courteous cable peeps*)

MizFit’s last blog post..Viewer Mail.

That is shocking! We’ve re-branded Comcast in our house: they’re “Suck-tastic!”

Lauren’s last blog post..Wii Party!

Still, though - that was nice of him. Love the updates, btw
Dawn @ Coming to a Nursery Near You’s last blog post..Happy Thoughts Please

People can surprise you sometimes, can’t they?

Cathy’s last blog post..Liam 151

It’s a trick! A trick, I say!

Toni’s last blog post..Romance ISN’T dead

Ahhhh, a story to warm your heart! Glad things are fixed. Even if you get charged, your experience was good.

wright’s last blog post..Wordless Wednesday - Floating On Air

Are you sure he worked for Comcast? I bet he was a contractor.
And I had a friend who had that happen a long time ago. But the problem used to be worse. If one person in the neighborhood bumped the line with a mower weekly, EVERYONE got bad cable/internet. Cool that he did that though. I have to have cable where I live because I’m too far out for DSL. And all we do is internet. This is why I like DirecTV.

~Jef

Edge’s last blog post..Well, this is a change of perspective

Some how, some way..Madness has ALWAYS had nice ComCast guys come to her home. The bad ugly evil ComCast employess work in the CALL CENTER. THEY are jerkheads.
I cant *wait* for the follow up post .. the one where you curse ComCast to DAMNED HELL when you get the BILL for the “new line” that is about $300 MORE than the bill for a “repaired line” .. not that i would take pleasure in your pain.. I just know that you’ll tell that story in such a way that i’ll take pleasure in your pain.

Madness’s last blog post..MadChanges

*runs outside to see if the apocalypse is coming…*

the planet of janet’s last blog post..The weekend from hell … a memoir

I would have freaked out myself. surely the world is ending right? Now if you could right a blog to the oil companies and get our gas prices dropped I will be forced to believe you are a GOD!

Marti’s last blog post..Oh the places we’ll go

OMG! Wow. I wonder if when I call our cable company they’ll be that nice…

Here’s to hoping!

Glad it worked out for you this time.

CourtneyRyan’s last blog post..wordless wednesday

Wow. It’s like a fairy tale ending. Even if you do get charged, won’t it be worth? Or not.

AMomTwoBoys’s last blog post..Mooching Monday - Take One

Well…here’s to hoping!

Sandy’s last blog post..Will you PLEASE listen to what I am saying?

Crappy customer service is my BIGGEST pet peeve… and living overseas I rarely get good service… So it warms my heart to hear about someone finally getting a good deal.

I had to laugh when your husband had to burst your bubble about the charge… it figures a guy would shoot a hole in any silver lining.

Jill’s last blog post..Shalom, Farewell, Auf Wiedersehen, Good-Bye

Our experience with Comcast has always been pretty much the same as what you’ve described. Can’t fault them for anything other than having crappy DVR software.

If you twitter them they will respond there also.

Melizzard’s last blog post..Time For Them To Fly - Setting Free the Butterflies

Mediocre customer service is a thing of the past, GOOD customer service is a fluke, GREAT customer service is the thing of urban myths. You dear lady are a truely lucky woman. Seriously go buy a lottery ticket.

KD (A Bit Squirrelly)’s last blog post..Shimmery Summer Skin in an Instant! (Hot Mommas Know)

OMG! You and I have some awesome cable Karma going on. Mediacom came out EARLY and fixed my problem too. Woohoo!

Queen of Shake Shake’s last blog post..This Time I Really Do Sit On a Shrink’s Couch

I really hope you update us on this one if you DO get charged. Because I don’t really want to have to reduce the degree of disdain I have for ComCast.

Michelle’s last blog post..lockstep

If you aren’t billed for the new line on your next statement, you could always write one of those letters to Comcast thanking them for their wonderful customer service and name the guy that came to your house. Maybe they’ll hire more people like him. I’m just thankful Comcast isn’t a provider in my area based on everything I’ve heard.

Minyo’s last blog post..The Beginning of All Things Sisterly

My gawd. I might faint.

Devan’s last blog post..The postpartum body

LOL. My hubby is a cable installer - and while he installs for Comcast, he actually works for a company that is contracted by them. He complains constantly about Comcast and their poor customer service - they leave even the techs on hold for an hour at a time.

I’m glad you had a good experience with the tech who came out there and that he was able to help!
Deb - Mom of 3 Girls’s last blog post..Wordless Wednesday #47: My blue-eyed girl

I bet they read your blog.

Comcast found me on Twitter once when I complained about them. Freaked me right the heck out.

Domestic Spaz’s last blog post..A Meme! I’ve Been Tagged!

Was he a new employee and just didn’t know the rules? Or by chance someone at Comcast reads you and knew full well they would recieve the full wrath of Binky! However it happened I am glad you are up and running, without theft, again! heh!

justmylife’s last blog post..It’s still nasty people!!!!

Congrats! And believe me, I totally understand your Comcast frustration.

So what did you do? Show some cleavage? Cause that didn’t work for me.

Val’s last blog post..Would you like soap and water with that shower?

Well I didn’t show cleavage…but I did play dumb!

He obviously thought you were hot.

slackermommy’s last blog post..BYOT: Bring your own tampon

HOLY COW!! Ive NEVER heard a good thing about Comcast…. EVER!!

If you get a bill, I’d hand it to the landscapers who knicked the line!

Stephanie’s last blog post..WW- New Homeschooling Stuff

Wow!! For once they weren’t suck-tastic!! Well, at least as far as the repair guy was concerned!! Woohoo!!!

Sarah’s last blog post..Opening the floor…

Oh, that Tate. Is he some kind of glass-half-full guy who can’t even toss the little water he has on a sticky high-chair? Ignore him! ;P

You must have some good karma built up!

Did Tate consider that the cable man was overcome wtih lust for the hot lady and chose not to submit charges to comcast?

Just something to consider and make you feel superior to ugly people who do not wave when they ride their bikes past your house
Amanda’s last blog post..Laughed until I cried….

I just don’t know if I can believe it. I hate Comcast with the fire of a thousand suns and to hear someone speak of a good experience with them…. well let’s just wait until the bill comes. Bastards.

Jess’s last blog post..Plane rides and Jack Daniels– Part Deux

Wow! I’m always impressed when something goes the right way for a change. I think now I do need to go lay down…

Maggie’s last blog post..Wordless Wednesday: Peacefulness

Even if you do get a bill doesn’t it just feel good to have great service ?? Unfortunately that seems to be all to rare these days.
Aah, satisfaction!

Worker Mommy’s last blog post..Well maybe this won’t win me any parenting awards, but…

I hate when you want so bad to be mad at someone but they are so nice and do their job well. Anger is way more fun than gratitude.
AndreAnna’s last blog post..Freaky Fetus

It’s official HE double hockey sticks must have frozen over! I have never ever heard anyone have anything good to say about their cable provider! Dare I say there as been a shift in the universe? LOL! Glad your cable problems are fixed!

Tena’s last blog post..Miss Priss Cupcakes

There is a God!

Jen’s last blog post..Group Therapy

I once had a Comcast guy get stuck in my attic (he didn’t bring a ladder and decided to climb up there) I should have left him up there and sent Comcast a ransom note…

We dropped Comcast and got a satelite dish, best thing we ever did!

He offered you a free month of cable if you said something nice, didn’t he? OR, he was the hottest cable guy that ever did run a line and you have a crush on him. Both scenarios are far more believable than the one where you got good service.

I’ve had many occasions to have Comcast out to check on my cable (bad), and thusly, a couple good experiences (good). As for being charged, you would probably have had to sign something before he did the work if he was going to charge you. At least, I’d hope so.

McMama’s last blog post..Running the Numbers

Sweetie, send some of that luck my way will you? I have an eleventy thousand dollar bill from the electricity company because of THEIR stuff up.

Or should I wait until they come around to turn off my power and greet them in my underwear like I did yesterday?

I await your advice…

Kelley’s last blog post..Note to self:

Oh, that is too funny. I could almost guarantee you’ll get a bill. Let’s just say we wish we had another option besides Comcast.

Lizz @ Yes, and So is My Heart’s last blog post..Just a Day

Yay Comcast?? Yeah - that sounds just too weird to say.

OK - I’m totally in on the Monday begging.

And I with you - if she got a camera already, I’m gonna cry (after I help you beat her up. lol!)

Melody’s last blog post..You are a graduwat now…

We have Dishnetwork & their guys have come to make minor repairs like that before & never charged us. I’m not saying Comcast would be that nice ~ but it’s possible!!

My Uncle has worked for Cablevision for years ~ he’s their token sweet installer/grandpa kinda guy. There’s one in every office, you just gotta find the right guy! LOL

Bellamomma’s last blog post..Sex And The City Movie ~ all the spoilers you know you want

Hey ~ one nice guy in every office! Remember who he is & request him next time. Maybe you’ve stumbled onto their office secret.

Bellamomma’s last blog post..Sex And The City Movie ~ all the spoilers you know you want

Hahaha, you are hilarious! I needed to read a funny post like this one; thanks!

Devilish Southern Belle’s last blog post..Why must I do this to myself?

Maybe Comcast reads your blog…I am sure they have time.

rachel b.’s last blog post..signing off….for now

I read the post about walgreens before coming back to read this and something struck me. since writing a letter seemed appropriate when walgreen’s sucked, why is one not appropriate now?

working in a pharmacy, i know what it is like to get my ass reamed every time something doesn’t go the customer’s way (sometimes our fault, but no, not always) but when there is really excellent customer service (beyond the accepted standard, i mean) we rarely get a thanks.

why not a letter saying how pleasantly surprised you were that he was early and so polite yadda yadda yadda? probably best to leave out the bit about the not charging, but they might like to know that sometimes their employees DO make the customers happy. Just a thought.

amanda’s last blog post..An informal poll

Amanda, I think that is a FANTASTIC idea. I WILL write a letter. You’re right, if I’m quick to write a letter when I get poor service, I should be as quick to write a letter for excellent service.

Just for clarification, that particular Walgreens I wrote about had NO redeeming qualities. The employees were AWFUL. I’ve never had any troubles at any other Walgreens or pharmacy!

Dang, that’s really great! You rarely hear of a company doing something right–and EARLY–these days.

Kristin’s last blog post..What, me? Organized?!

There is hope for this world yet.

Greta/Does This Blog Make Us Look Fat’s last blog post..Ending Stevia Nix

Where oh Where is Jennifer today?? Its 10:15 a.m. and I have been through my blogroll and Jennifer is the only one not accounted for yet.

Madness’s last blog post..Dooce? Are you reading? Hmmm… Are you?

It’s nice to hear Comcast is finally trying to change their evil ways. I switched to AT&T last December after yeeeeaaaars of Comcast abuse and sky high bills and I couldn’t be happier. AT&T internet and cable ROCKS!

Bossy is going to have to report you to her husband, who keeps track of the planet’s grudge against Comcast. This will be one for the record books.

Wow!!!! I don’t believe it. I’m going to lay down…….

Sarcasta-Mom’s last blog post..Hump Day Hmmm- Comfort Zones

just to be clear, that wasn’t meant to be a finger wagging comment or anything. i just know that if one of my customers wrote a letter about me providing good customer service, i’d be pleased as can be. you might make that guy’s day

as for that walgreen’s, there are crummy pharmacies everywhere, unfortunately. i’ve been in other stores of the same chain i work for when i’ve been across/out of town and have been embarrassed to say i work for the same company.

Amanda’s last blog post..An informal poll

LA-LA-LA - I can’t heeeeeeeear you!

Because I am not ready to say or think anything nice about Comcast, myself.

Deleting this post from my memory.

DE. LETE.

Soliloquy’s last blog post..The Battle for Your Heart

Sa-WEET! We have Comcrap too, so it’s nice to hear they’re at least serving ONE of their customers. Ahem. How’s about you send Mr. Polite & Helpful guy our way?

You must give an update when you do (boo) or don’t (yay) receive a bill from The Suddenly Nice.

Maybe they just read your blog a lot and don’t want any more smack talked about them…hmm, now that’s a thought. I’ll bet they have a Comcast Blog Following Team that searches, day and night, for angry customers. And then, when they think their customer is about to snap, they suddenly appear at your doorstep. Early. Nice. Bill-free.

Ehhhh?!? My theory makes perfect sense.

We know you’re watching us, Craptastic. What you don’t know is; WE’RE WATCHING YOU.

*insert evil laugh here*

flickrlovr’s last blog post..WTLBW (and my first ever VLOG!)

Wow, that’s great. When we moved here, many moons ago, we had our phones connected before we moved in. I asked the very nice guy about running a second line to the back of the house for our office (this was ancient years ago when we were using dial-up). He asked if it was something my husband could do if he had the materials for it. When I said yes, he said he’d hook us up. He came back the next day and left enough line to run around the house…for free. He said he’d have to charge if he did it, but he was happy to leave the stuff for us to do the work. When I asked if there was anything I could get for him, he just wanted me to fill his travel cup with ice. I offered to fill it with Pepsi or something, but he already had something in the truck and just wanted ice. And he was so kind the whole time he was here.

So, I suppose the few repair people that are kind and considerate help us call them back and risk getting a bad one next time.

Mommy Daisys last blog post..Home again

I have a definite hate/hate relationship with Comcast, and could tell you some stories, MAJOR stories. ANd I jsut found your blog through GoogleReader.

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I'm Jennifer, Mom to Carson, 3, and Ella, 2. Wife and Bossaholic to Tate. My claim to fame is that I'm the #1 search result on Google for "kids pooping in pools!!." You can follow me on Twitter, see my stumbles at StumbleUpon, view my photos on Flickr, and contact me by email.

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2009 Booklist

The Given Day
Love in the Time of Cholera
Esther; It's Tough Being a Woman
~~Why is My Mother Getting a Tattoo?~~ I
~~Whitethorn Woods~~ B
~~The Five People You Meet in Heaven~~ A
~~Paula Spencer~~ B-
~~Digging to America~~ A
~~Rebecca~~ A-
~~The Friday Night Knitting Club~~ B
~~The Reader~~ B+
~~The Shack~~ B+
~~The Kite Runner~~ A
~~Three Junes~~ C-
~~Kitchen Confidential~~ A
~~A Cook's Tour~~ A
~~The Boy in the Striped Pyjamas~~ A
~~My Friend Leonard~~ A
~~Daisy Chain~~ F
~~The Gravedigger's Daughter~~ B-
~~A Girl Named Zippy~~ A-
~~Eat, Pray, Love~~ A
~~Water for Elephants~~ B+
~~The Book Thief~~ A++
~~The Poisonwood Bible~~ A+
~~The Hunger Games~~ A

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