If you’ve been reading me for any length of time, you are probably aware of my extreme irritation with my cable provider, Comcast. (Update: Coming soon!)
You’re also probably aware that when I’m pissed off at something, I write about it here. Bad realtor? I’ll talk smack about you. (Update: that realtor may be losing her license for falsifying documents! Keep your fingers crossed. Evil wench.)
You don’t have the courtesy to wave at me? You and your crappy attitude are going on the blog. (Update: She has NEVER ridden her bike past my house again…do you think she’s read my blog!?)
Those rat bastards ADT refusing to help me? I got my revenge via blog. (Update: I get lots of creepy google hits from people researching how to hack into home security systems.)
You are an idiot Walgreens worker who is unable to charge me correctly for a prescription that took HOURS upon HOURS to fill? Blogged! Boo-yah! (Update: None.)
Very seldom do I have a chance to tell you a story of redemeption. And this is a story that I utterly CANNOT believe I’m telling you. Please sit down if you’re not already seated.
Are you ready?
Okay.
Comcast had to come out to my house yesterday to fix my broken Internet connection and fuzzy channel problem. They were scheduled to come between 1 and 5, or in other words between 1 and NEVER. However, that wasn’t the case this time.
They called around 10:30 and asked if they could come early. EARLY. YLRAE. early. EAR-LY! A most polite gentleman showed up and assessed the problem, very concerned for my well being and the well being of my Internet connection. After about an hour, he realized that our line had been nicked when we had some landscaping work done.
We should have been charged for the new line he had to run (which by the way, he could have just repaired, but he thought it would be BETTER to just run a NEW line.)
He didn’t charge us a dime.
So did you get that? Comcast was early. They were polite. AND! They didn’t charge us for the line repair.
Feel free to lie down and place a cold compress on your head while you recover from the shock. (Update: Tate has informed me that just because the nice cable man didn’t charge me, doesn’t mean we won’t be getting a bill. Crap. I didn’t think of that.)
Dang, that’s really great! You rarely hear of a company doing something right–and EARLY–these days.
Kristin’s last blog post..What, me? Organized?!
There is hope for this world yet.
Greta/Does This Blog Make Us Look Fat’s last blog post..Ending Stevia Nix
Where oh Where is Jennifer today?? Its 10:15 a.m. and I have been through my blogroll and Jennifer is the only one not accounted for yet.
Madness’s last blog post..Dooce? Are you reading? Hmmm… Are you?
It’s nice to hear Comcast is finally trying to change their evil ways. I switched to AT&T last December after yeeeeaaaars of Comcast abuse and sky high bills and I couldn’t be happier. AT&T internet and cable ROCKS!
Bossy is going to have to report you to her husband, who keeps track of the planet’s grudge against Comcast. This will be one for the record books.
Wow!!!! I don’t believe it. I’m going to lay down…….
Sarcasta-Mom’s last blog post..Hump Day Hmmm- Comfort Zones
just to be clear, that wasn’t meant to be a finger wagging comment or anything. i just know that if one of my customers wrote a letter about me providing good customer service, i’d be pleased as can be. you might make that guy’s day
as for that walgreen’s, there are crummy pharmacies everywhere, unfortunately. i’ve been in other stores of the same chain i work for when i’ve been across/out of town and have been embarrassed to say i work for the same company.
Amanda’s last blog post..An informal poll
LA-LA-LA – I can’t heeeeeeeear you!
Because I am not ready to say or think anything nice about Comcast, myself.
Deleting this post from my memory.
DE. LETE.
Soliloquy’s last blog post..The Battle for Your Heart
Sa-WEET! We have Comcrap too, so it’s nice to hear they’re at least serving ONE of their customers. Ahem. How’s about you send Mr. Polite & Helpful guy our way?
You must give an update when you do (boo) or don’t (yay) receive a bill from The Suddenly Nice.
Maybe they just read your blog a lot and don’t want any more smack talked about them…hmm, now that’s a thought. I’ll bet they have a Comcast Blog Following Team that searches, day and night, for angry customers. And then, when they think their customer is about to snap, they suddenly appear at your doorstep. Early. Nice. Bill-free.
Ehhhh?!? My theory makes perfect sense.
We know you’re watching us, Craptastic. What you don’t know is; WE’RE WATCHING YOU.
*insert evil laugh here*
flickrlovr’s last blog post..WTLBW (and my first ever VLOG!)
Wow, that’s great. When we moved here, many moons ago, we had our phones connected before we moved in. I asked the very nice guy about running a second line to the back of the house for our office (this was ancient years ago when we were using dial-up). He asked if it was something my husband could do if he had the materials for it. When I said yes, he said he’d hook us up. He came back the next day and left enough line to run around the house…for free. He said he’d have to charge if he did it, but he was happy to leave the stuff for us to do the work. When I asked if there was anything I could get for him, he just wanted me to fill his travel cup with ice. I offered to fill it with Pepsi or something, but he already had something in the truck and just wanted ice. And he was so kind the whole time he was here.
So, I suppose the few repair people that are kind and considerate help us call them back and risk getting a bad one next time.
Mommy Daisys last blog post..Home again
I have a definite hate/hate relationship with Comcast, and could tell you some stories, MAJOR stories. ANd I jsut found your blog through GoogleReader.